Who- the Organization:
Our Delta client is a successful and well-established leading manufacturer with a 10-year history of valuing their people and taking pride in their products. This company is values-based and promotes a collaborative and positive corporate culture where successes are celebrated and areas for improvement are identified and tackled, not ignored or perpetuated. This client has a strong commitment to customer satisfaction, safety and environmental protection.
What- the Opportunity:
On behalf of our Client, SWIM is recruiting for a Customer Service Representative who will be reporting directly into a passionate Customer Success Manager.
Who- the Candidate:
Join a growing company with room to grow! We’re looking for a motivated, proactive team player to deliver outstanding service in a fast-paced, supportive environment.
What you bring:
- 1+ year of recent, relevant customer-facing experience
- Ability to multitask across calls, SMS, web chat, and email
- Comfort using inbox management tools and cloud-based platforms
- Strong written and verbal communication skills
- Positive attitude, professionalism, and reliability
- Strong organizational skills and attention to detail
If you thrive in a busy environment and want to contribute to a close-knit team, this role could be your next opportunity!
What- the Role:
- Provide an outstanding customer experience that encourages repeat business.
- Respond quickly and professionally to customer inquiries through email, phone, and web chat.
- Communicate with warmth and empathy, always aiming to leave a positive impression.
- Act as the first point of contact for customers, representing the company’s values and commitment to service excellence.
- Work closely with internal teams to ensure customer needs are directed to the right departments, such as technical support, sales, or field service.
- Support order entry and service coordination as needed, ensuring accuracy and efficiency in all transactions.
Where:
Delta, BC - This role is fully office-based and would be a great fit for candidates located in Delta, Surrey, Ladner, Tsawwassen, or Richmond.
How Much:
The salary range is $45,000–$55,000 annually, along with health benefits and bonus incentives, offering stability and room to grow with the company.