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Key Account Representative
Join a team that puts exceptional customer experiences at the heart of everything. In this role, youll manage key accounts, build strong relationships, and help drive growth in a fast-paced, solution-focused environment.
 

Who – The Company: 

Our client is a well-established organization with a strong reputation for quality products and exceptional customer support. They foster a collaborative, team-oriented culture and are committed to employee growth and development.

What- The Role:

We are seeking a proactive, results-driven Account Representative to join our client’s growing team. As an Account Representative, you’ll be the go-to person for a set of clients, ensuring their satisfaction, retention, and growth. You will manage day-to-day communications, oversee project delivery, and identify new opportunities to add value and deepen relationships. The territory for this role is BC, Alberta, Yukon, Northwest Territories, travel 25-50% mostly in BC.

Key Responsibilities:

• Build and maintain strong, long-term client relationships.
• Serve as the lead point of contact for all client account management matters.
• Understand client goals, strategies, and challenges; proactively propose solutions.
• Manage project timelines, deliverables, and internal resources to ensure high-quality outcomes.
• Collaborate with cross-functional teams (sales, marketing, product, etc.) to meet client needs.
• Develop regular account reviews and performance reports for clients.
• Identify and pursue upsell and cross-sell opportunities.
• Handle client escalations and resolve issues in a timely, professional manner.
• Track key account metrics (e.g., revenue growth, retention rates).
• Stay up to date on industry trends and competitor activity.
• Seek out and capitalize on new sales opportunities through networking, referrals, and lead generation

Who- the Candidate: 

• Bachelor’s degree in business, Marketing, Communications, or related field preferred.
• 5 years of experience in account management, client services, or related roles with preference for experience in a heavy equipment related industry.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational and project management abilities.
• Demonstrated ability to handle multiple accounts/projects simultaneously.
• Experience using CRM & ERP software.
• Problem-solving mindset with a focus on delivering results.
• Negotiation and contract management.
• Data analysis and reporting.
• Ability to work independently and as part of a collaborative team.

How much:

$60K base + commission (earning potential up to $120K), vehicle allowance, RRSP match, extended health, 3 weeks vacation, professional development and growth opportunities.
 

Where:

Surrey, 5 days’ onsite + travel to sites.
 

When & How To Apply: 

Swim Recruiting has been engaged as a trusted recruitment agency partner on this important search. If you are interested and already have a Recruiter at Swim, please reach out very soon.