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6-month System Analyst role working within a support team for a global enterprise organization

• System Analyst role for a 6-month contract

• Great opportunity to work with a global enterprise organization

• One of the best workplaces in Vancouver, hybrid work environment

What & Why:

Our client is looking to add a System Analyst to their support team.  You will be responsible for ensure all systems (Dynamics 365, OSC, Five9, Verint, Twilio, and more) are maintained at a high level of operational excellence. You will analyze causes of alerts or reports of performance or stability issues for applications and monitor, maintain and troubleshoot new and existing systems including Dynamics 365, OSC, Five9 and more. This role will also communicate with vendors for troubleshooting, development, and escalations. You will lead Major Incident scenarios, working with internal and external partners to resolve scenarios, and communicating with leadership, lead problem root cause analysis and resolution of production related incidents and work closely with operational partners to support with resolving technical issues. It’s a great time to join this growing organization as they continue to expand globally.

Who:

This client is one of the most recognizable Canadian brands, a true Vancouver success story who has expanded globally. They are well known for their corporate culture and has won major awards for their accomplishments. They have invested majorly in technology and have had an incredibly successful past few years, including a major strategic acquisition. They have an all-star leadership team who keeps you accountable and provides support while still affording you tremendous autonomy. They are located close to rapid transit in newly renovated offices in downtown Vancouver and have a hybrid work environment, with 3 days a week in office

You:

You will bring the following education, skills and experience to the role:

• 2+ years of experience in an L2/L3 support role supporting some of this tech stack:

  • D365, Salesforce, Five9, PCI Pal, Verint, Twilio, Quiq, OSC, Sprinklr, Talkative, Acuity, Medallia, ServiceNow, Confluence, JIRA

• High level of experience administering and supporting one or more of the following applications: Salesforce, Verint, Sprinklr, and Twilio. Preference for experience with Salesforce or Verint.

• Familiarity with supporting userbase of 500+ users

• Knowledge of ITSM best practices

Next Steps:

If the sound of this opportunity excites you, and you’re confident that it’s a good fit for your experience and career goals, then we’d love to hear from you! Please send your updated resume to us by applying to this posting and one of our awesome team of recruiters will be in touch.