Customer Experience Associate

Marketing / Sales & Communications
Hybrid - Burnaby, British Columbia, Canada
Posted on March 27, 2023

Business-to-business customer service role with a reputable, well-established BC-based company that has a loyal customer base across Canada and a 40+ year history. Food & Beverage industry. Working on a customer service team of 10 people. Excellent role for someone who wants to steadily grow their career over the years! Friendly corporate culture. Please note candidates MUST have experience working in a customer service call centre, ideally providing business-to-business (B2B) customer support.

Who- the Company:
Our Client was established decades ago and is well-diversified in that they sell both B2B (business to business) and B2C (business to consumer), with happy customers across Canada including selling to many large companies that will be familiar to most candidates. The Company manufactures a high-quality consumer product. In the last couple of years, the organization has undertaken a major rejuvenation of the corporate culture which is ongoing. The Company has a supportive and fast-paced work environment, with a focus on their core values and giving back to the community.

What- the Role:
On behalf of our Client, SWIM is recruiting for a new Customer Experience Associate who will be joining a team of 10, and reporting directly into the Manager, Customer Service. This is a permanent full-time position.  

The CEA is responsible for trouble-shooting issues and determining if the problem involves sales, servicing, and/or equipment. The CEA will also provide insight to customers with regards to promotions and new product offerings. This is mostly a business-to-business (B2B) role, and the Customer Experience Associate will be communicating with customers who are in management at restaurants and other businesses across Canada.

This is a great role for someone who wants to see steady growth over the years with a reputable Canadian organization!  SWIM will provide interested candidates with a thorough job description.

Who- the Candidate:
We’re seeking up & coming professionals who are reliable, self-motivated, detail-oriented, and eager to produce good quality work.
Qualified candidates will have at least 1 year of relevant customer service work experience, ideally in a B2B service centre communicating with customers by phone call and instant messenger.
Candidates with excellent customer service experience as a barista in a high-end café will also be considered.
Good computer systems skills are important. We are looking for people with excellent communication skills (verbal and written) and a friendly team player attitude.

How Much:
The range on the base salary is $40,000 to $46,000 (approximately $20 to $22.50 an hour), and depends on various factors such as number of years of relevant work experience, education, and customer service skills- please discuss further with SWIM.


  • health & dental benefits.

  • 3 weeks paid time off, plus paid sick days/personal days.

  • learning & development support.  

  • opportunity for career growth!

HYRID. The Company’s corporate headquarters are in Burnaby, BC. The office has a gym, showers, and bike lockers. Free employee parking. Once they are fully trained up, the Customer Experience Associate can work from home up to 2 days a week.

When & How to Apply:
Swim Recruiting will be shortlisting candidates on behalf of our Client and presenting profiles to the hiring team for review. Please reach out to your Recruiter at SWIM at your earliest opportunity if you are interested and would like to discuss further. If you do not yet have a Recruitment Consultant at SWIM, please hit “APPLY NOW” to send us your resume (ideally in MS Word, as it works better with SWIM’s internal systems).
Please note that only candidates who are considered qualified for this role will be contacted. Candidates must have at least some experience working in a customer service call centre or in a high-end café. Thank you!