Customer Experience Associate

Marketing / Sales & Communications
Permanent
Hybrid - Burnaby, British Columbia, Canada
Posted on January 14, 2023

Business-to-business customer service role with a reputable, well-established BC-based company that has a loyal customer base across Canada and a 40+ year history. Working on a customer service team of 10 people. Excellent role for someone who wants to steadily grow their career over the years!

Who- the Company:
Our Client was established decades ago and is well-diversified in that they sell both B2B (business to business) and B2C (business to consumer), with happy customers across Canada including selling to many large companies that will be familiar to most candidates. The Company manufactures a high-quality consumer product. In the last couple years the organization has undertaken a major rejuvenation of the corporate culture which is ongoing. The Company has a supportive and fast-paced work environment, with a focus on their core values and giving back to the community.

What- the Role:
On behalf of our Client, SWIM is recruiting for a new Customer Experience Associate who will be joining a team of 10, and reporting directly into the Manager, Customer Service. There are two headcounts open on this team- one permanent (newly created role) and one 12-month contract (maternity leave contract).

The CEA is responsible for trouble-shooting issues and determining if the problem involves sales, servicing, and/or equipment. The CEA will also provide insight to customers with regards to promotions and new product offerings. This is mostly a business-to-business (B2B) role, and the Customer Experience Associate will be communicating with customers who are in management at restaurants and other businesses across Canada.

This is a great role for someone who wants to see steady growth over the years with a reputable Canadian organization!  SWIM will provide interested candidates with a thorough job description.

Who- the Candidate:
We’re seeking up & coming professionals who are reliable, self-motivated, detail-oriented, and eager to produce good quality work. Qualified candidates will have at least 2 years of relevant customer service work experience, ideally including some B2B customer service. Good computer systems skills are important. We are looking for people with excellent communication skills (verbal and written) and a friendly team player attitude.
Please note this company has ongoing Covid safety precautions at the office and a Covid vaccination policy (2 shots).

How Much:
Base salary commensurate with level of education and relevant work experience- please discuss further with SWIM.

  • health & dental benefits
  • 3 weeks paid time off, plus paid sick days/personal days.
  • learning & development support.  

Where:
HYBRID. The Company’s corporate headquarters are in Burnaby, BC. The office has a gym, showers, and bike lockers. Free employee parking. Once they are fully trained up, the Customer Experience Associate can work from home 1, 2, or 3 days a week.

When & How to Apply:
Swim Recruiting will be shortlisting candidates on behalf of our Client and presenting profiles to the hiring team for review. Please reach out to your Recruiter at SWIM at your earliest opportunity if you are interested and would like to discuss further. If you do not yet have a Recruitment Consultant at SWIM, please hit “APPLY NOW”. Only candidates who are considered qualified for the role will be contacted. Thank you!