IT / Technology
Hybrid - Vancouver, British Columbia, Canada
Posted on October 13, 2023

6-month Business Analyst contract working closely with the business as they expand their enterprise service management capability.

  • 6-month contract Business Analyst role

  • Great opportunity to grow the ServiceNow capability

  • Hybrid work environment, 3 days a week on site, could entertain remote for the right candidate.


What & Why:

Due to growth our client is looking to add a Business Analyst to their service excellence team. We are looking for an ITSM ServiceNow BA ideally with some developer experience. We are looking for someone with solid ITSM fundamentals, the ability to lead requirement gathering and testing for technical projects (scripted REST APIs, field mappings). You will be preparing documentation like flow diagrams, and functional process documentation. We are looking for someone who is responsible and always in communication, updating stakeholders and teams of progress and snags. You should be self-sufficient in scheduling and planning out requirement gathering meetings, testing, demos, and obtaining sign-off.


This client is one of the most recognizable Canadian brands, a true Vancouver success story who has expanded globally. They are well known for their corporate culture and has won major awards for their accomplishments. They have invested majorly in technology and have had an incredibly successful past few years, including a major strategic acquisition. They have an all-star leadership team who keeps you accountable and provides support while still affording you tremendous autonomy. They are located close to rapid transit in newly renovated offices in downtown Vancouver and have a hybrid work model following that, however this role can be fully remote if you would prefer.



You will bring the following education, skills and experience to the role:

  • 5+ years of business analyst experience within technology

  • ServiceNow knowledge (ITSM specifically)

  • Proven analytical and problem-solving skills, demonstrate impact analysis, gap analysis and problem troubleshooting skills

  • Well-versed with UML, Use-Cases, Data Modeling.

  • Well-versed with Agile Methodology.

  • Ability to effectively articulate ideas, solutions relevant to business and technology.

  • Bachelor’s degree and/or applicable experience in information technology field

Next Steps:

If the sound of this opportunity excites you, and you’re confident that it’s a good fit for your experience and career goals, then we’d love to hear from you! Please send your updated resume to us by applying to this posting and one of our awesome team of recruiters will be in touch.